Frequently Asked Questions about The Access Box and subscription sharing.

Am I allowed to share my login for any subscription on The Access Box?

This is completely up to the user's discretion. Please read the Terms & Conditions for The Access Box for more details as well as the Terms & Conditions of the subscriptions you are wishing to share.

How are the costs of subscriptions split between members of a household?

The administrator has full control over how the bill should be split. Powered by Stripe, The Access Box debits money from household members and then credits the money to the administrator, who then pays the bill.

What happens if the household membership price changes after joining?

You, as the user, will be notified by email about all changes to the household, including price changes. If the price changes for the household and you choose to no longer be a part of that household, you can simply choose to leave the household. Once you leave, you will no longer be charged.

Is more than one card needed on file?

A user's account and identity must be verified with Stripe in order to send or receive payments. Each user that wants to use a bundle of streaming applications must have a payment method saved in order to send money to the creator of the bundle. The creator must verify a bank account in order to receive payment from those that are using the streaming bundle he/she created.

Is there a password link folder?

Our platform is a password vault that allows users to share their login information and collect payment from the individuals they share with. The Access Box uses the term "Household" for the page that a user creates to store all login credentials. Login credentials are the usernames and passwords associated with each streaming application that the "Household" administrator has access to after signing up for each of those services in their respective websites. As the administrator adds each streaming applications to a "Household", the administrator will be prompted to save the a username and password. Once complete, the administrator can share a link to that household in order to invite members to join.

How many members can have access?

There is no limit to how many users you can invite to use your bundle. However please consider each streaming service's terms and conditions when deciding how many users you want to invite. The terms and conditions vary but typically there is a limitation placed on the number of screens that can be active simultaneously for any given streaming service. Taking that into consideration, you want the users with access to your Household bundle to have a good experience while paying to use your bundle. It would be best practice to not invite too many users to use one Household.

What if I no longer want to be a part of group how do I separate and how does that affect other members?

Users can choose to leave a Household at anytime of their own volition. Once you leave a Household, your saved payment method will no longer be charged. If the creator of the household has selected a fixed price per member, a user's withdrawal from the Household has no affect on pricing for other members. If the creator of the Household has selected a dynamic price per member, the number of members in the household has a direct effect on pricing.

When I sign up for The Access Box what are my options for streaming services?

There are two options.

You can sign up, create a household and choose which streaming services you want to share with family and friends. You sign up for these services on their respective websites, store the login information on The Access Box, create a bundle and set the pricing.
You can sign up and join a household. There is a search function and a filter function that will allow you to find the specific streaming service you are interested in.

Will The Access Box become a place where we can go to watch movies?

The Access Box is not a streaming service or media provider. Our platform is a password vault that allows users to share their login information and collect payment from the individuals they share with. The Access Box will become a place where you can go to get a discount on the streaming service that has the movie you want.

There is however a subreddit called The Access Addicts where users can come together to share tips, tricks, suggestions and advice on how to best use the platform. This could be utilized as a space to ask where to find the movies that are harder to come by.

How can I use The Access Box if a streaming application has a sharing lockdown?

The Access Box suggests you operate within the terms and conditions of the service provider when it comes to account sharing. For example, Netflix allows you to share with members of your household. The Access Box would be perfect for roommates sharing a Netflix subscription. The Access Box would automate collecting money each month to continuing paying for the account.

With a premium account, you can create separate accounts for a maximum of two members outside of your household at a discounted rate. However, your method of payment will continue to be the only one charged the increased amount. In this instance, The Access Box can automate you being able to collect the money from the new account holders.

How do I change or cancel a subscription completely?

To change or cancel a plan in The Access Box, the user simply needs to navigate to their profile page and select the "Plan" tab. From there, the page provides three options:

Upgrade the current plan to allow for more features.
Downgrade the current plan for cost savings.
Or cancel the plan altogether.

Is information stored on The Access Box secure?

We take the security and confidentiality of your personal information seriously. We have implemented physical, technical and administrative security measures to protect your personal information from unauthorized access, disclosure or misuse.

We store all data securely with Amazon Web Services (AWS) using their secure servers, firewalls and encryption technologies. AWS is a widely recognized and trusted cloud service provider that is compliant with multiple security standards, such as ISO/IEC 27001, SOC 1 and SOC 2.

Please refer to Privacy Policy on The Access Box homepage for more details.

When does the administrator receive funds from the members?

The transaction date for funds to be credited to your verified bank account depends on the date each member joins your household. As soon each member joins, the household cost, including fees, will be debited from the member's saved payment method. Once settled in your Stripe Connected Account, the funds will be transferred to the bank account you verified during Sign Up. This process typically take 2-3 days. Thereafter, the funds will arrive in your account on the same day each month in a subscription model.

How does the creator of the Household get paid using The Access Box?

As an administrator, you will be paid by the members of the household and will use those funds to pay the bill for each streaming service on those streaming websites. As an administrator you do not pay your streaming service bills through The Access Box. As an administrator (creator) of a Household, you will need to sign up for or already have access to each streaming service via their respective websites. Keep note of how much you are paying for each streaming service as well as the username and password (login credentials) for each streaming service. You will store this information on The Access Box to create your Household (bundle). There are two options to set pricing for your household.

Fixed
Fixed pricing charges all members of the household equally regardless of how many users are currently members in that household.
Dynamic
Dynamic pricing changes as the number of members in the household changes. More members will reduce the price per member. Less members will increase the price per member.
As soon each member joins, the household cost, including fees, will be debited from the member's saved payment method. Once settled in your Stripe Connected Account, the funds will be transferred to the bank account you verified during Sign Up. This process typically take 2-3 days. Thereafter, the funds will arrive in your account on the same day each month in a subscription model.
As payments arrive in your account, you continue to pay your streaming applications bill on the streaming applications (Netflix, Hulu, etc.) website.

Is The Access Box legal?

Sharing access to online services can come with certain risks and it is important to be aware of the potential dangers.

When offering to share access to an online service, it is important to verify compliance with the service's terms and conditions, including limitations on the number of individuals who can be given access and the nature of your relationship with them (the “Sharing Rules").

Before creating or joining a new Household, we require confirmation that you have read and agree to comply with the Sharing Rules related to the online service being shared or used.

It is your responsibility to abide by the relevant Sharing Rules. We will not be held accountable for any damages you may incur if access to an online service is restricted due to non- compliance with the Sharing Rules or misuse of The Access Box.

In the event that we suspect a breach of the terms set by the online service provider during access sharing, we reserve the right to immediately discontinue or revoke your access to The Access Box.

The Access Box has the right to implement automatic restrictions on sharing common services. We may immediately suspend or terminate your access to The Access Box if you attempt to circumvent these restrictions.